policies

 

Shipping

Domestic orders are shipped via USPS First Class Mail with tracking. International orders are shipped via USPS International First Class with registration (tracks the package to its destination), or via USPS Priority Mail International (tracks the package and sends an electronic confirmation of delivery). All international clients are expected to cover customs fees.

If you are having trouble with your order, please contact us and we will do our best to assist you.

For larger orders, including orders involving multiple leather garments, please contact us before completing your purchase for an exact shipping quote.

Orders are processed for shipping only upon receipt of payment.

About our process

Hvnter Gvtherer designs are rooted in traditional craftsmanship with an emphasis on ancient metalsmithing techniques such as hammering and soldering by hand. Each piece is handcrafted to order from raw materials in 3-6 weeks unless otherwise specified. Individual production times will vary depending upon the design. Once your order is in the queue, your shipping label will be printed with a post-dated estimated ship date. You will receive a notification when the label is printed but tracking info will not update until the parcel is scanned. If you have any questions about the status of your order please email us anytime!

Refunds + exchanges

If you are unhappy with the fit or finish of your piece please contact us within 10 business days of receiving your order and we will do our best to secure your satisfaction. There is a 20% restocking fee + refunds cannot be given on shipping. EXCEPTION: All designs purchased on sale are FINAL SALE. Since our items are created one by one keeping with slow fashion we are unable to offer refunds or exchanges on these unique pieces. Thank you for your understanding!

SIZING

All wide ring bands are measured along the edge of the ring, not from the center, resulting in a tighter feeling fit than most standard (thinner) ring bands. We strongly suggest having your finger sized for WIDE BANDS by a professional jeweler. Another option is to purchase one of our Ring Sizers prior to ordering.

Collaborations + distributors

We welcome the opportunity to connect with fellow creative agents. Retailers, curators, and distributors who are interested in selling or showcasing our work: please e-mail us for a password to our exclusive VENDOR ordering page. All retail orders must be wholesale.

Please be aware that we are not accepting collaboration proposals or stylist pulls at this time.