Domestic orders are shipped via USPS First Class Mail with tracking. International orders are shipped via USPS International First Class with registration (tracks the package to its destination), or via USPS Priority Mail International (tracks the package and sends an electronic confirmation of delivery). All international clients are expected to cover customs fees.
If you are having trouble with your order, please contact us and we will do our best to assist you.
For larger orders, including orders involving multiple leather garments, please contact us before completing your purchase for an exact shipping quote.
Orders are processed for shipping only upon receipt of payment.
About our process
Hvnter Gvtherer designs are rooted in traditional craftsmanship with an emphasis on ancient metalsmithing techniques such as hammering and soldering by hand. Each piece is handcrafted to order from raw materials in 3-6 weeks unless otherwise specified. Individual production times will vary depending upon the design. Once your order is in the queue, your shipping label will be printed with a post-dated estimated ship date. You will receive a notification when the label is printed but tracking info will not update until the parcel is scanned. If you have any questions about the status of your order please email us anytime!
Refunds + exchanges
If you are unhappy with the fit or finish of your piece please contact us within 10 business days of receiving your order and we will do our best to secure your satisfaction. There is a 20% restocking fee + refunds cannot be given on shipping. EXCEPTION: All designs purchased on sale are FINAL SALE. Since our items are created one by one keeping with slow fashion ethos, we are unable to offer refunds or exchanges on these unique pieces. Thank you for your understanding!
All wide ring bands are measured along the edge of the ring, not from the center, resulting in a tighter feeling fit than most standard (thinner) ring bands. We strongly suggest having your finger sized for WIDE BANDS by a professional jeweler. Another option is to purchase one of our Ring Sizers prior to ordering. (If not listed please inquire)
Collaborations + distributors
We welcome the opportunity to connect with fellow creative like-minded agents. Retailers, curators, and distributors who are interested in selling or showcasing our work please e-mail us to inquire about our products available for wholesale.
Effective Date: May 25, 2018
This privacy notice discloses the privacy practices for HVNTER GVTHERER and our website; http://www.hvntergvtherer.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Whenever material changes are made to the privacy notice we will send a notice via our email list. If you are not signed up for the email list, you will not receive a notification but you can refer to this page again at any time.